allé Fine Jewelry offers a 100%, satisfaction guarantee so that you can return your product for any reason within 30 days of purchase for a full refund of the purchase price. We cannot accept returns after the 30-day period. If you order an item as a gift, please open the package and inspect the contents within the 30-day period. Any special shipping and handling charges (such as Overnight, Saturday or International Shipping) are non-refundable. Worn, broken, damaged or altered items cannot be returned. If your item arrives defective, allé Fine Jewelry will refund your return shipping and handling charges and send you a replacement item immediately if that is your wish, or issue you a full credit. If a package/item arrives and is incorrect or damaged please save the original carton and packaging materials and call Customer Service. All returned jewelry is processed through our Quality Assurance Department to verify that items have not been worn, broken, damaged or altered. Credit is generally issued within fifteen business days. Items that are special ordered in altered sizes (special length bracelets, non-standard ring sizes, etc.) are generally non-returnable.